Claims is a process, which escalates in both cost and time as the dispute is addressed further from the day-to-day activity and personnel. Addressing problems before they result in conflict avoids the Continental Divide and limits exposure to delays and escalating costs. As such, disputes are best resolved with on site with the project managers playing a major role. This insures that those directly involved with the dispute remain involved with its resolution and that this takes place in parallel with the performance of the work.
The existence of a DRB forces project managers to benchmark their decisions, actions and inactions against what would be seen as fair and reasonable by the board. This has a positive effect on attitudes and helps avoid litigation.